What are the after-sales service and warranty policies for e-bikes?

As the ancients said, “To do a job well, one must first sharpen one’s tools.” In the emerging field of e-bikes, after-sales service and warranty policies are undoubtedly the “sharp tools” of our industry.

First, let’s talk about the after-sales service of e-bikes. A comprehensive after-sales service system is a reflection of a company’s commitment to consumers and a safeguard of brand reputation. According to the latest industry reports, more than 80% of consumers consider after-sales service as an important factor when purchasing e-bikes. Our after-sales service typically includes but is not limited to: product consultation, troubleshooting, repair services, and replacement of parts. Our goal is that no matter where consumers are, they can enjoy timely, professional, and considerate service.

Next, let’s discuss the warranty policy. The warranty policy is a company’s confidence in the quality of its products and a protection of consumer rights. According to statistics, the average warranty period for e-bikes in the industry is 2 years, and the warranty period for batteries is usually 3 years. Our warranty policy not only covers the main parts of the product but also pays special attention to the two core components: the battery and the motor. We firmly believe that only by continuously optimizing the warranty policy can we win the trust of consumers and promote the healthy development of the industry.

However, after-sales service and warranty policies are not static. With the advancement of technology and the upgrading of consumer demand, our services are also constantly innovating. For example, through intelligent remote diagnostic systems, we can monitor the operating status of e-bikes in real-time, discovering and solving problems in advance. Furthermore, we are exploring the use of blockchain technology to ensure the transparency and traceability of warranty services.

Finally, I would like to end my sharing with an ancient proverb: “Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.” We must not only provide top-notch after-sales service and warranty policies but also teach consumers how to correctly use and maintain e-bikes, making them the true masters of their e-bikes. In this way, we can jointly promote the sustainable development of the new energy industry and make green travel a common practice in everyone’s life.

Thank you, everyone!